Use the chsra command to configure support
assistance.
Syntax
chsra { { [ -enable ] | [ -disable ] | [ -updatetoken ] } } [ -remotesupport { enable | disable | test } ] [ -idletimeout timeout_in_minutes ]
Parameters
- -enable
- (Optional) Creates remote access accounts and enables local
support assistance.
- -disable
- (Optional) Deletes all remote access accounts and disables local
and remote support assistance.
- -updatetoken
- (Optional) Updates the shared security token that is used for
support assistance.
- -remotesupportenable | disable | test
- (Optional) Configures remote support assistance directly over the
internet or by a configured proxy server. The values are:
No default value exists.
- -idletimouttimeout_in_minutes
- (Optional) Enables remote support for a limited amount of time
(specified in minutes). The value must be a positive number
(integer) denoting how many minutes remote support assistance is
idle (and timed out). This parameter does not time out when a
support session is in progress on any of your system nodes. It
is renewed as many times as needed and only times out after all
active sessions are terminated.
Remember: If the
idle timeout expires on all participating nodes in a
system, remote system support is disabled. If remote
system support is disabled, remote system support is not
automatically started on events that include:
- When new nodes join the system.
- T3 recovery procedures.
- Node warm or cold starts.
If you specify -idletimout, you
must also specify -remotesupport.
Description
This command configures local or remote support assistance.
Note: Turn on both
local and remote support assistance to more efficiently resolve any
problems that are encountered.
Remote support assistance is available either directly over the internet or by
using a proxy server. Remote system support is routed by using the proxy
server if any proxy servers are configured. You must do the following to
turn on remote support assistance:
- Configure service IP on all system nodes.
- Configure call home and heartbeat functions on the system.
- Configure local support assistance on your system, which creates
support and sets up authentication. For storage systems that
have direct access to the internet, the firewall must allow
inbound and outbound connections to Internet Protocol (IP)
addresses 129.33.206.139 and
204.146.30.139 on port
22. If you must use a proxy server,
configure it by using the
mksystemsupportcenter command.
An invocation example for creating support assistance accounts and enabling
local support assistance
chsra -enable
The detailed resulting output:
No feedback
An invocation example for deleting support user accounts and disabling
local support assistance
chsra -disable
The detailed resulting output:
No feedback
An invocation example for updating the shared token that is used for
challenge response authentication
chsra -updatetoken
The detailed resulting output:
No feedback
An invocation example for enabling remote support assistance
chsra -remotesupport enable
The detailed resulting output:
No feedback
An invocation example for enabling remote support assistance for 30
minutes
chsra -remotesupport enable -idletimeout 30
The detailed resulting output:
No feedback
An invocation example to test remote support assistance (which is not
enabled after test completion)
chsra -remotesupport test
The detailed resulting output:
No feedback