Use the chsra command to configure support assistance.
Syntax
chsra { { [ -enable ] | [ -disable ] | [ -updatetoken ] } } [ -remotesupport { enable | disable | test } ] [ -idletimeout timeout_in_minutes ]
Parameters
- -enable
- (Optional) Creates remote access accounts and enables local support assistance.
- -disable
- (Optional) Deletes all remote access accounts and disables local and remote support assistance..
- -updatetoken
- (Optional) Updates the shared security token that is used for support assistance.
- -remotesupportenable | disable | test
- (Optional) Configures remote support assistance directly over the internet or by a configured proxy server. The values are:
There is no default value.
- -idletimouttimeout_in_minutes
- (Optional) Enables remote support for a limited amount of time (specified in minutes). The value
must be a positive number (integer) denoting how many minutes remote support assistance is idle (and
timed out). This parameter does not time out when a support session is in progress on any of your
system nodes. It is renewed as many times as required and only times out after all active sessions
are terminated.
Remember: If the idle timeout expires on all participating nodes in a
system, remote system support is disabled. If remote system support is disabled, remote system
support is not automatically started on events that include:
- When new nodes join the system
- T3 recovery procedures
- Node warm or cold starts
If you specify -idletimout you must also specify
-remotesupport.
Description
This command configures local or remote support assistance.
Note: Turn on both local and remote support assistance to more efficiently resolve any problems that are encountered.
Remote support assistance is available either directly over the internet or by using a
proxy server. Remote system support is routed by using the proxy server if any proxy servers are
configured. You must do the following to turn on remote support assistance:
- Configure service IP on all system nodes.
- Configure call home and heartbeat functions on the system.
- Configure local support assistance on your system, which creates support and sets up
authentication. For storage systems that have direct access to the internet, the firewall must allow
inbound and outbound connections to Internet Protocol (IP) addresses 129.33.206.139
and 204.146.30.139 on port 22. If you must use a proxy server,
configure it by using the mksystemsupportcenter command.
An invocation example for creating support assistance accounts and enabling local support
assistance
chsra -enable
The detailed resulting output:
No feedback
An invocation example for deleting support user accounts and disabling local support
assistance
chsra -disable
The detailed resulting output:
No feedback
An invocation example for updating the shared token that is used for challenge response
authentication
chsra -updatetoken
The detailed resulting output:
No feedback
An invocation example for enabling remote support assistance
chsra -remotesupport enable
The detailed resulting output:
No feedback
An invocation example for enabling remote support assistance for 30 minutes
chsra -remotesupport enable -idletimeout 30
The detailed resulting output:
No feedback
An invocation example to test remote support assistance (which is not enabled after test
completion)
chsra -remotesupport test
The detailed resulting output:
No feedback