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Software problems

Use this information to solve software problems.

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing, Lenovo System x3550 M3 Type 4254 and 7944 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained service technician.
  • Go to the IBM support website at Lenovo Data Center Support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
SymptomAction
You suspect a software problem.
  1. To determine whether the problem is caused by the software, make sure that:
    • The server has the minimum memory that is needed to use the software. For memory requirements, see the information that comes with the software. If you have just installed an adapter or memory, the server might have a memory-address conflict.
    • The software is designed to operate on the server.
    • Other software works on the server.
    • The software works on another server.
  2. If you received any error messages when using the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem.
  3. Contact the software vendor.