Diagnostic messages

The following table describes the messages that the diagnostic programs might generate and suggested actions to correct the detected problems.

Follow the suggested actions in the order in which they are listed in the column.

Table 1. DSA Preboot messages.

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing, IBM System x3550 M3 Type 4254 and 7944 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • If an action step is preceded by "(Trained service technician only)", that step must be performed only by a Trained service technician.
  • Go to the IBM support website at IBM Support Portal to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Message number Component Test State Description Action
089-801-xxx CPU CPU Stress Test Aborted Internal program error.
  1. Turn off and restart the system.
  2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  3. Run the test again.
  4. Make sure that the system firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  5. Run the test again.
  6. Turn off and restart the system if necessary to recover from a hung state.
  7. Run the test again.
  8. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
089-802-xxx CPU CPU Stress Test Aborted System resource availability error.
  1. Turn off and restart the system.
  2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  3. Run the test again.
  4. Make sure that the system firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For the latest level of firmware, go to the Fix Central website and select your system to display a matrix of available firmware.
  5. Run the test again.
  6. Turn off and restart the system if necessary to recover from a hung state.
  7. Run the test again.
  8. Make sure that the system firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  9. Run the test again.
  10. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
089-901-xxx CPU CPU Stress Test Failed Test failure.
  1. Turn off and restart the system if necessary to recover from a hung state.
  2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  3. Run the test again.
  4. Make sure that the system firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  5. Run the test again.
  6. Turn off and restart the system if necessary to recover from a hung state.
  7. Run the test again.
  8. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-801-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: the IMM returned an incorrect response length.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-802-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: the test cannot be completed for an unknown reason.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-803-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: the node is busy; try later.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-804-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: invalid command.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-805-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: invalid command for the given LUN.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-806-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: timeout while processing the command.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-807-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: out of space.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-808-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: reservation canceled or invalid reservation ID.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-809-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: request data was truncated.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-810-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: request data length is invalid.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-811-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: request data field length limit is exceeded.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-812-xxx IMM IMM I2C Test Aborted IMM I2C Test aborted: a parameter is out of range.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-813-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: cannot return the number of requested data bytes.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-814-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: requested sensor, data, or record is not present.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-815-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: invalid data field in the request.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-816-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: the command is illegal for the specified sensor or record type.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-817-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: a command response could not be provided.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-818-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: cannot execute a duplicated request.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-819-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: a command response could not be provided; the SDR repository is in update mode.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-820-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: a command response could not be provided; the device is in firmware update mode.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code and IMM firmware are at the latest level.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-821-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: a command response could not be provided; IMM initialization is in progress.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-822-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: the destination is unavailable.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-823-xxx IMM IMM I2C Test Aborted IMM I2C test aborted: cannot execute the command; insufficient privilege level.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-824-xxx IMM IMM I2C Test Aborted IMM I2C test canceled: cannot execute the command.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-901-xxx IMM IMM I2C Test Failed The IMM indicates a failure in the H8 bus (Bus 0)
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-902-xxx IMM IMM I2C Test Failed The IMM indicates a failure in the light path bus (Bus 1).
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. Turn off the system and disconnect it from the power source.
  8. Reseat the light path diagnostics panel.
  9. Reconnect the system to the power source and turn on the system.
  10. Run the test again.
  11. Turn off the system and disconnect it from the power source.
  12. (Trained service technician only) Reseat the system board.
  13. Reconnect the system to the power source and turn on the system.
  14. Run the test again.
  15. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-903-xxx IMM IMM I2C Test Failed The IMM indicates a failure in the DIMM bus (Bus 2).
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. Disconnect the system from the power source.
  8. Replace the DIMMs one at a time, and run the test again after replacing each DIMM.
  9. Reconnect the system to the power source and turn on the system.
  10. Run the test again.
  11. Turn off the system and disconnect it from the power source.
  12. Reseat all of the DIMMs.
  13. Reconnect the system to the power source and turn on the system.
  14. Run the test again.
  15. Turn off the system and disconnect it from the power source.
  16. (Trained service technician only) Reseat the system board.
  17. Reconnect the system to the power source and turn on the system.
  18. Run the test again.
  19. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-904-xxx IMM IMM I2C Test Failed The IMM indicates a failure in the power supply bus (Bus 3).
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. Reseat the power supply.
  8. Run the test again.
  9. Turn off the system and disconnect it from the power source.
  10. (Trained service technician only) Reseat the system board.
  11. Reconnect the system to the power source and turn on the system.
  12. Run the test again.
  13. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-905-xxx IMM IMM I2C Test Failed The IMM indicates a failure in the HDD bus (Bus 4).
Note: Ignore the error if the hard disk drive backplane is not installed.
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. Turn off the system and disconnect it from the power source.
  8. Reseat the hard disk drive backplane.
  9. Reconnect the system to the power source and turn on the system.
  10. Run the test again.
  11. Turn off the system and disconnect it from the power source.
  12. (Trained service technician only) Reseat the system board.
  13. Reconnect the system to the power source and turn on the system.
  14. Run the test again.
  15. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
166-906-xxx IMM IMM I2C Test Failed The IMM indicates a failure in the memory configuration bus (Bus 5).
  1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.
  2. After 45 seconds, reconnect the system to the power source and turn on the system.
  3. Run the test again.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. Turn off the system and disconnect it from the power source.
  8. (Trained service technician only) Reseat the system board.
  9. Reconnect the system to the power source and turn on the system.
  10. Run the test again.
  11. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
201-801-xxx Memory Memory Test Aborted Test canceled: the system UEFI programmed the memory controller with an invalid CBAR address
  1. Turn off and restart the system.
  2. Run the test again.
  3. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  4. Run the test again.
  5. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
201-802-xxx Memory Memory Test Aborted Test canceled: the end address in the E820 function is less than 16 MB.
  1. Turn off and restart the system.
  2. Run the test again.
  3. Make sure that all DIMMs are enabled in the Setup utility.
  4. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  5. Run the test again.
  6. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
201-803-xxx Memory Memory Test Aborted Test canceled: could not enable the processor cache.
  1. Turn off and restart the system.
  2. Run the test again.
  3. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  4. Run the test again.
  5. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
201-804-xxx Memory Memory Test Aborted Test canceled: the memory controller buffer request failed.
  1. Turn off and restart the system.
  2. Run the test again.
  3. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  4. Run the test again.
  5. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
201-805-xxx Memory Memory Test Aborted Test canceled: the memory controller display/alter write operation was not completed.
  1. Turn off and restart the system.
  2. Run the test again.
  3. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  4. Run the test again.
  5. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
201-806-xxx Memory Memory Test Aborted Test canceled: the memory controller fast scrub operation was not completed.
  1. Turn off and restart the system.
  2. Run the test again.
  3. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  4. Run the test again.
  5. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
201-807-xxx Memory Memory Test Aborted Test canceled: the memory controller buffer free request failed.
  1. Turn off and restart the system.
  2. Run the test again.
  3. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  4. Run the test again.
  5. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
201-808-xxx Memory Memory Test Aborted Test canceled: memory controller display/alter buffer execute error.
  1. Turn off and restart the system.
  2. Run the test again.
  3. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  4. Run the test again.
  5. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
201-809-xxx Memory Memory Test Aborted Test canceled program error: operation running fast scrub.
  1. Turn off and restart the system.
  2. Run the test again.
  3. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  4. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  5. Run the test again.
  6. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
201-810-xxx Memory Memory Test Aborted Test stopped: unknown error code xxx received in COMMONEXIT procedure.
  1. Turn off and restart the system.
  2. Run the test again.
  3. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  4. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  5. Run the test again.
  6. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
201-901-xxx Memory Memory Test Failed Test failure: single-bit error, failing DIMM z.
  1. Turn off the system and disconnect it from the power source.
  2. Reseat DIMM z.
  3. Reconnect the system to power and turn on the system.
  4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  5. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  6. Run the test again.
  7. Replace the failing DIMMs.
  8. Re-enable all memory in the Setup utility (see Using the Setup utility).
  9. Run the test again.
  10. Replace the failing DIMM.
  11. Re-enable all memory in the Setup utility (see Using the Setup utility).
  12. Run the test again.
  13. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
202-801-xxx Memory Memory Stress Test Aborted Internal program error.
  1. Turn off and restart the system.
  2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  3. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  4. Run the test again.
  5. Turn off and restart the system if necessary to recover from a hung state.
  6. Run the memory diagnostics to identify the specific failing DIMM.
  7. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
202-802-xxx Memory Memory Stress Test Failed General error: memory size is insufficient to run the test.
  1. Make sure that all memory is enabled by checking the Available System Memory in the Resource Utilization section of the DSA event log. If necessary, enable all memory in the Setup utility (see Using the Setup utility).
  2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  3. Run the test again.
  4. Run the standard memory test to validate all memory.
  5. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
202-901-xxx Memory Memory Stress Test Failed Test failure.
  1. Run the standard memory test to validate all memory.
  2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  3. Turn off the system and disconnect it from power.
  4. Reseat the DIMMs.
  5. Reconnect the system to power and turn on the system.
  6. Run the test again.
  7. Run the standard memory test to validate all memory.
  8. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
215-801-xxx Optical Drive
  • Verify Media Installed
  • Read/ Write Test
  • Self-Test

Messages and actions apply to all three tests.

 Aborted Unable to communicate with the device driver.
  1. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  2. Run the test again.
  3. Check the drive cabling at both ends for loose or broken connections or damage to the cable. Replace the cable if it is damaged.
  4. Run the test again.
  5. For additional troubleshooting information, go to Troubleshooting - CD and DVD drive issues.
  6. Run the test again.
  7. Make sure that the system firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  8. Run the test again.
  9. Replace the DVD drive.
  10. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
215-802-xxx Optical Drive
  • Verify Media Installed
  • Read/ Write Test
  • Self-Test

Messages and actions apply to all three tests.

 Aborted The media tray is open.
  1. Close the media tray and wait 15 seconds.
  2. Run the test again.
  3. Insert a new CD/DVD into the drive and wait for 15 seconds for the media to be recognized.
  4. Run the test again.
  5. Check the drive cabling at both ends for loose or broken connections or damage to the cable. Replace the cable if it is damaged.
  6. Run the test again.
  7. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  8. Run the test again.
  9. For additional troubleshooting information, go to Troubleshooting - CD and DVD drive issues.
  10. Run the test again.
  11. Replace the CD/DVD drive.
  12. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
215-803-xxx Optical Drive
  • Verify Media Installed
  • Read/ Write Test
  • Self-Test

Messages and actions apply to all three tests.

 Failed The disc might be in use by the system.
  1. Wait for the system activity to stop.
  2. Run the test again
  3. Turn off and restart the system.
  4. Run the test again.
  5. Replace the DVD drive.
  6. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
215-901-xxx Optical Drive
  • Verify Media Installed
  • Read/ Write Test
  • Self-Test

Messages and actions apply to all three tests.

 Aborted Drive media is not detected.
  1. Insert a CD/DVD into the DVD drive or try a new media, and wait for 15 seconds.
  2. Run the test again.
  3. Check the drive cabling at both ends for loose or broken connections or damage to the cable. Replace the cable if it is damaged.
  4. Run the test again.
  5. For additional troubleshooting information, go to Troubleshooting - CD and DVD drive issues.
  6. Run the test again.
  7. Replace the DVD drive.
  8. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
215-902-xxx Optical Drive
  • Verify Media Installed
  • Read/ Write Test
  • Self-Test

Messages and actions apply to all three tests.

 Failed Read miscompare.
  1. Insert a CD/DVD into the DVD drive or try a new media, and wait for 15 seconds.
  2. Run the test again.
  3. Check the drive cabling at both ends for loose or broken connections or damage to the cable. Replace the cable if it is damaged.
  4. Run the test again.
  5. For additional troubleshooting information, go to Troubleshooting - CD and DVD drive issues.
  6. Run the test again.
  7. Replace the DVD drive.
  8. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
215-903-xxx Optical Drive
  • Verify Media Installed
  • Read/ Write Test
  • Self-Test

Messages and actions apply to all three tests.

 Aborted Could not access the drive.
  1. Insert a CD/DVD into the DVD drive or try a new media, and wait for 15 seconds.
  2. Run the test again.
  3. Check the drive cabling at both ends for loose or broken connections or damage to the cable. Replace the cable if it is damaged.
  4. Run the test again.
  5. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the IBM Dynamic System Analysis (DSA) website.
  6. Run the test again.
  7. For additional troubleshooting information, go to Troubleshooting - CD and DVD drive issues.
  8. Run the test again.
  9. Replace the DVD drive.
  10. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
215-904-xxx Optical Drive
  • Verify Media Installed
  • Read/ Write Test
  • Self-Test

Messages and actions apply to all three tests.

 Failed A read error occurred.
  1. Insert a CD/DVD into the DVD drive or try a new media, and wait for 15 seconds.
  2. Run the test again.
  3. Check the drive cabling at both ends for loose or broken connections or damage to the cable. Replace the cable if it is damaged.
  4. Run the test again.
  5. For additional troubleshooting information, go to Troubleshooting - CD and DVD drive issues.
  6. Run the test again.
  7. Replace the DVD drive.
  8. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
405-901-xxx BroadCom Ethernet Device Test Control Registers Failed  
  1. Make sure that the component firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  2. Run the test again.
  3. Replace the component that is causing the error. If the error is caused by an adapter, replace the adapter. Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component.
  4. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
405-901-xxx BroadCom Ethernet Device Test MII Registers Failed  
  1. Make sure that the component firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  2. Run the test again.
  3. Replace the component that is causing the error. If the error is caused by an adapter, replace the adapter. Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component.
  4. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
405-902-xxx BroadCom Ethernet Device Test EEPROM Failed  
  1. Make sure that the component firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  2. Run the test again.
  3. Replace the component that is causing the error. If the error is caused by an adapter, replace the adapter. Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component.
  4. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
405-903-xxx BroadCom Ethernet Device Test Internal Memory Failed  
  1. Make sure that the component firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  2. Run the test again.
  3. Check the interrupt assignments in the PCI Hardware section of the DSA event log. If the Ethernet device is sharing interrupts, if possible, use the Setup utility see Using the Setup utility to assign a unique interrupt to the device.
  4. Replace the component that is causing the error. If the error is caused by an adapter, replace the adapter. Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component.
  5. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
405-904-xxx BroadCom Ethernet Device Test Interrupt Failed  
  1. Make sure that the component firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  2. Run the test again.
  3. Check the interrupt assignments in the PCI Hardware section of the DSA event log. If the Ethernet device is sharing interrupts, if possible, use the Setup utility see Using the Setup utility to assign a unique interrupt to the device.
  4. Replace the component that is causing the error. If the error is caused by an adapter, replace the adapter. Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component.
  5. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
405-905-xxx BroadCom Ethernet Device Test Loop back at MAC Layer Failed  
  1. Make sure that the component firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  2. Run the test again.
  3. Replace the component that is causing the error. If the error is caused by an adapter, replace the adapter. Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component.
  4. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
405-906-xxx BroadCom Ethernet Device Test Loop back at Physical Layer Failed  
  1. Check the Ethernet cable for damage and make sure that the cable type and connection are correct.
  2. Make sure that the component firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  3. Run the test again.
  4. Replace the component that is causing the error. If the error is caused by an adapter, replace the adapter. Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component.
  5. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
405-907-xxx BroadCom Ethernet Device Test LEDs Failed  
  1. Make sure that the component firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see Updating the firmware.
  2. Run the test again.
  3. Replace the component that is causing the error. If the error is caused by an adapter, replace the adapter. Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component.
  4. If the failure remains, go to the IBM website for more troubleshooting information at the "Before you call IBM Service" website.
Parent topic: Diagnostic programs and messages