806f0212-2584xxxx : The System [ComputerSystemElementName] has encountered an unknown system hardware fault. (CPU Fault Reboot)

The System [ComputerSystemElementName] has encountered an unknown system hardware fault. (CPU Fault Reboot)

This message is for the use case when an implementation has detected an Unknown System Hardware Failure.

May also be shown as 806f02122584xxxx or 0x806f02122584xxxx

Severity

Error

Alert Category

Critical - Other

Serviceable

Yes

CIM Information

Prefix:PLAT

and ID:0214

SNMP Trap ID

50

Automatically Notify Support

Yes

User Response

1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed. 2. Make sure that the heat sink for microprocessor n is installed correctly. 3. (Trained technician only) Replace microprocessor n. (n = microprocessor number)