Keyboard, mouse, or pointing-device problems

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing, IBM System x3530 M4 Type 7160 to check if a component is a consumable, structural, or FRU part.
  • If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained technician.
Symptom Action
All or some keys on the keyboard do not work.
  1. Make sure that:
    • The keyboard cable is securely connected.
    • The server and the monitor are turned on.
  2. If you are using a USB keyboard, run the Setup utility and enable keyboardless operation.
  3. See the Lenovo ServerProven website for information about keyboard compatibility.
  4. If you are using a USB keyboard and it is connected to a USB hub, disconnect the keyboard from the hub and connect it directly to the server.
  5. Replace the following components one at a time, in the order shown, restarting the server each time:
    1. Keyboard
    2. (Trained service technician only) System board
The mouse or pointing device does not work.
  1. See the Lenovo ServerProven website for information about mouse compatibility.
  2. Make sure that:
    • The mouse or pointing-device cable is securely connected to the server.
    • If you are using a pointing device, the keyboard and mouse or pointing-device cables are not reversed.
    • The mouse or pointing-device device drivers are installed correctly.
    • The server and the monitor are turned on.
    • The mouse option is enabled in the Setup utility.
  3. If you are using a USB mouse or pointing device and it is connected to a USB hub, disconnect the mouse or pointing device from the hub and connect it directly to the server.
  4. Replace the following components one at a time, in the order shown, restarting the server each time:
    1. Mouse or pointing device
    2. (Trained service technician only) System board