Diagnostic tools

The following tools are available to help you diagnose and solve hardware-related problems.

You can also diagnose and solve problems by symptom. For more information, see Troubleshooting by symptom.

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • If an action step is preceded by '(Trained technician only)', that step must be performed only by a trained technician.
  • Go to the Lenovo support Web site at the Lenovo Support Portal to check for technical information, hints, tips, and new device drivers or to submit a request for information.