Problem determination tips

Because of the variety of hardware and software combinations that can encounter, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from IBM.

The model number and serial number of the server are located on the front bezel.
Figure 1. ID label on the front of the server
ID label on the front of the server

You can solve some problems by comparing the configuration and software setups between working and nonworking servers. When you compare servers to each other for diagnostic purposes, consider them identical only if all the following factors are exactly the same in all the servers:

See Getting help and technical assistance for information about calling IBM for service.