541: Multiple, undetermined, hardware errors

Explanation

Multiple hardware failures have been reported on the data paths within the node canister, and the threshold of the number of acceptable errors within a given time frame has been reached. It has not been possible to isolate the errors to a single component.

After this node error has been raised, all ports on the node will be deactivated. The reason for this is that the node canister is considered unstable, and has the potential to corrupt data.

User Response

  1. Follow the procedure for collecting information for support, and contact your support organization.
  2. A software [code] update may resolve the issue.
  3. Replace the node canister.