510: The detected memory size does not match the expected memory size.

Explanation

The amount of memory detected in the node canister is less than the amount required for the canister to operate as an active member of a system. The error code data shows the detected memory, in MB, followed by the minimum required memory, in MB, there is then a series of values indicating the amount of memory, in GB, detected in each memory slot.

Data:
  • Detected memory on MB
  • Minimum required memory in MB
  • Memory in slot 1 in GB
  • Memory in slot 2 in GB
  • ... etc.

Explanation

The amount of memory detected in the node canister is less than the amount required for the canister to operate as an active member of a system. The error code data shows the detected memory, in MB, followed by the minimum required memory, in MB; there is then a series of values indicating the amount of memory, in GB, detected in each memory slot.

This may be reported because a memory module has failed or because a memory module has been removed from the canister.

Note: It is not possible to remove an extra memory module installed as part of a cache update option from a canister that is part of an operational system. The memory must be reinstalled to allow the canister to become active again. To remove the cache update option, the management GUI remove node action should be used on the canister before removing the memory.
Data:
  • Detected memory on MB
  • Minimum required memory in MB
  • Memory in slot 1 in GB
  • Memory in slot 2 in GB
  • ... etc.

Explanation

The amount of memory detected in the node is less than the amount required for the node to operate as an active member of a system. The error code data shows the detected memory, in MB, followed by the minimum required memory, in MB, there is then a series of values indicating the amount of memory, in GB, detected in each memory slot.

Data:
  • Detected memory on MB
  • Minimum required memory in MB
  • Memory in slot 1 in GB
  • Memory in slot 2 in GB
  • ... etc.

Explanation

The amount of memory detected in the node canister is less than the amount required for the canister to operate as an active member of a system. The error code data shows the detected memory (in MB) followed by the minimum required memory (in MB). A series of values indicates the amount of memory (in GB) detected in each memory slot.

Data:
  • Detected memory on MB
  • Minimum required memory in MB
  • Memory in slot 1 in GB
  • Memory in slot 2 in GB
  • ... etc.

User Response

  1. Use the hardware remove and replace memory module procedure to install a new memory module.
Possible Cause—FRUs or other:
  • Memory module

User Response

  1. If the memory has not been deliberately removed, use the remove and replace memory module procedure to install a new memory module. The node error data indicates which of the two memory slot's memory is not working. Slot 1 is closest to the CPU, slot 2 is closest to the battery.
  2. If the memory has been deliberately removed, it must be replaced.
Possible Cause—FRUs or other:
  • Memory module

User Response

Check the memory size of another 2145 that is in the same cluster. For the 2145-CF8 and 2145-CG8, if you have just replaced a memory module, check that the module that you have installed is the correct size, then go to the light path MAP to isolate any possible failed memory modules.

Possible Cause-FRUs or other:

User Response

Follow troubleshooting procedures to fix the hardware:
  1. Use the hardware remove and replace node canister procedure to install a new node canister.
Possible Cause-FRUs or other:
  • Node canister (100%)
Parent topic: Error event IDs and error codes