2702: Check configuration settings of the NTP server on the CMM

Explanation

The node is configured to automatically set the time using an NTP server within the CMM. It is not possible to connect to the NTP server during authentication. The NTP server configuration cannot be changed within S-ITE. Within the CMM, there are changeable NTP settings. However, these settings configure how the CMM gets the time and date - the internal CMM NTP server that is used by the S-ITE cannot be changed or configured. This event is only raised when an attempt is made to use the server - once every half hour.

Note: The NTP configuration settings are re-read from the CMM before each connection.
The reason for a connection error can be due to the following:
  • all suitable Ethernet ports are offline
  • the CMM hardware is not operational
  • the CMM is active but the CMM NTP server is offline.
The reason for an authentication issue can be due to the following:
  • the authentication values provided were invalid
  • the NTP server rejected the authentication key provided to the node by the CMM.

If the NTP port is an unsupported value, a port error can display. Currently, only port 123 is supported. Only the current configuration node attempts to resync with the server.

User Response

  1. Make sure that CMM is operational by logging in and confirming its time.
  2. Check that the IP address in the event log can be pinged from the node.
  3. If there is an error, try rebooting the CMM.
Parent topic: Error event IDs and error codes