1403: External port not operational.

Explanation

If this error occurs when a port was initially online and subsequently went offline, it indicates:
  • the server, HBA, CNA or switch has been turned off.
  • there is a physical issue.

If this error occurs during an initial setup or during a setup change, it is most likely a configuration issue rather than a physical issue.

User Response

  1. Reset the port via the CLI command Maintenance. If the port is now online, the DMP is complete.
  2. If the port is connected to a switch, check the switch to make sure the port is not disabled. Check the switch vendor troubleshooting documentation for other possibilities. If the port is now online, the DMP is complete.
  3. Reseat the cable. This includes plugging in the cable and SFP if not already done. If the port is now online, the DMP is complete.
  4. Reseat the hot swap SFPs (optics modules). If the port is now online, the DMP is complete.
  5. Try using a new cable.
  6. Try using a new SFP.
  7. Try using a new port on the switch.
    Warning: Continuing from here will affect other ports connected on the adapter.
  8. Reset the adapter.
  9. Reset the canister.
Parent topic: Error event IDs and error codes