Use the mksystemsupportcenter command to add a support center or
proxy server to your remote support configuration.
Syntax
mksystemsupportcenter [ -nameuser_name ] -ipipv4_or_ipv6_address -portport [ -proxy { yes | no } ]
Parameters
- -nameuser_name
- (Optional) Specifies the unique name of the support center or proxy to be defined. If a
center with that name is defined, the command fails. The value must be an alphanumeric string
that:
- Cannot start with the string default_support_center
- Cannot start with a hyphen or number
- Cannot begin or end with a space
- Must be 1 - 64 characters long (using numbers, letters, spaces, periods, or an
underscore)
Additionally, the names
SupportCenter and
Proxy cannot be
used as shown. Do not specify these names unless you use all lower-case letters - for
example,
supportcenter or
proxy.
Note: If you do not
specify a name, a system default of supportservern is used, where
n is the object index.
- -ipipv4_or_ipv6_address
- (Required) Indicates the Internet Protocol Version 4 (IPv4) or Version 6 (IPv6) address for
the new support center or proxy server. The value must be a valid IPv4 or IPv6 address.
- -portport
- (Required) Specifies the port number for the new connection. The value must be a number in
the range 1 - 65535. The default value is 1025.
- -proxyyes | no
- (Optional) Specifies whether a target server is a proxy server (and not a support center).
The values are yes or no.
Description
This command creates a support center or proxy server to your remote support configuration.
The maximum number of proxy servers that you can define is six.
If you configure a proxy server, remote support assistance is available only by using proxy
server (which means that no direct connections are tried). If you configure multiple support
centers (or proxies), the system cycles through each support center before it enables remote
support assistance which means that it tries all support centers at least three times before it
ends in
failure state. Use the set of default support centers that are
configured if needed.
Important: Unless your support team recommends it, do not
configure any new support centers. However, a proxy server can be configured if required. If
you are routing Remote Support connections of a system with all the nodes configured with a
service IPv6 address, then you must use a Remote Support proxy server. The proxy server should
listen on an IPv6 address. It can additionally listen on IPv4 address. This proxy server IPv6
address needs to be specified on your system using this command (with the -proxy parameter).
An invocation example
mksystemsupportcenter -name test_frontend_server_1 -ip 9.51.88.165 -port 1025
The resulting output:
Support Server id [0] successfully created
An invocation example
mksystemsupportcenter -name customer_proxy_1 -ip 192.168.56.88 -port 9999 -proxy yes
The resulting output:
Support Server id [1] successfully created
An invocation example
mksystemsupportcenter -name customer_proxy_2 -ip 192.168.56.101 -port 2222 -proxy yes
The resulting output:
Support Server id [2] successfully created
An invocation example
mksystemsupportcenter -ip 2001:0db8:0000:0001:0000:0000:0000:0071 -port 1025 -proxy yes
The resulting output:
Support Server id [3] successfully created
An invocation example
mksystemsupportcenter -ip 2001:db8:0:1:0:0:0:71 -port 1025 -proxy yes
The resulting output:
Support Server id [2] successfully created
An invocation example
mksystemsupportcenter -ip 2001:db8:0:1::71 -port 1025 -proxy yes
The resulting output:
Support Server id [2] successfully created