How to get help and technical assistance

If you need help, service, technical assistance, or want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you.

Help and service

Before you call for support, be sure to have your Lenovo Customer Number available. If you are in the US or Canada, you can call 1 (800) 426-7378 for help and service. From other parts of the world, see http://www.ibm.com/planetwide for the number that you can call.

When you call from the US or Canada, choose the storage option. The agent decides where to route your call, to either storage software or storage hardware, depending on the nature of your problem.

If you call from somewhere other than the US or Canada, you must choose the hardware option when calling for assistance. When you call IBM to service the product, follow these guidelines for the hardware:

Software option: Identify the Lenovo Storage V series product as your product and supply your customer number as proof of purchase. The customer number is a 7-digit number (0000000 to 9999999) assigned by Lenovo when the product is purchased. Your customer number might be located on the customer information worksheet or on the invoice from your storage purchase. If asked for an operating system, use Storage.
Hardware option: Provide the serial number and appropriate 4-digit machine type. For Lenovo Storage V3700 V2 and Lenovo Storage V3700 V2 XP, the machine type is 6535. For Lenovo Storage V5030, the machine type is 6536.

In the US and Canada, hardware service and support can be extended to 24x7 on the same day. The base warranty is 9x5 on the next business day.

Getting help online

You can find information about products, solutions, partners, and support on the Lenovo Web sites.

To find up-to-date information about products, services, and partners, visit the following Lenovo Support Web sites:

For Lenovo Storage V3700 V2 and Lenovo Storage V3700 V2 XP: https://datacentersupport.lenovo.com/us/en/products/storage/lenovo-storage/v3700v2/6535
For Lenovo Storage V5030: https://datacentersupport.lenovo.com/us/en/products/storage/lenovo-storage/v5030/6536

Before you call

Make sure that you take steps to try to solve the problem yourself before you call.

Some suggestions for resolving the problem before calling Lenovo Support include:

Check all cables to make sure that they are connected.
Check all power switches to make sure that the system and optional devices are turned on.
Use the troubleshooting information in your system documentation. The troubleshooting section of the information center contains procedures to help you diagnose problems.
To check for technical information, hints, tips, and new device drivers or to submit a request for information, go to the following Lenovo Support Web sitess:
- For Lenovo Storage V3700 V2 and Lenovo Storage V3700 V2 XP: https://datacentersupport.lenovo.com/us/en/products/storage/lenovo-storage/v3700v2/6535
- For Lenovo Storage V5030: https://datacentersupport.lenovo.com/us/en/products/storage/lenovo-storage/v5030/6536

Using the documentation

Information about your Lenovo storage system is available in the documentation that comes with the product.

That documentation includes printed documents, online documents, readme files, and help files in addition to the information center. See the troubleshooting information for diagnostic instructions. The troubleshooting procedure might require you to download updated device drivers or software. Lenovo maintains pages on the web where you can get the latest technical information and download device drivers and updates. To access this information, go to the following Web sites and follow the instructions:

For Lenovo Storage V3700 V2 and Lenovo Storage V3700 V2 XP: https://datacentersupport.lenovo.com/us/en/products/storage/lenovo-storage/v3700v2/6535
For Lenovo Storage V5030: https://datacentersupport.lenovo.com/us/en/products/storage/lenovo-storage/v5030/6536

Sign up for the Support Line Offering

If you have questions about how to use and configure the machine, sign up for the IBM Support Line offering to get a professional answer.

The maintenance that is supplied with the system provides support when there is a problem with a hardware component or a fault in the system machine code. At times, you might need expert advice about using a function that is provided by the system or about how to configure the system. Purchasing the IBM Support Line offering gives you access to this professional advice for your system, and in the future.

Contact your local IBM sales representative or your support group for availability and purchase information.