After you install the Remote Support Proxy on the system,
you must configure it. The Remote Support Proxy is required when remote support assistance is
configured on systems that do not have direct access to the internet.
To configure the Remote Support Proxy service with the system, change
the following required parameters in the
/etc/supportcenter/proxy.conf file:
- ListenInterface
- Specify the IPv4 address, IPv6 address, or interface name on which the proxy service is to
listen for incoming connections from the system. If you specify an IPv4 or IPv6 address, the proxy
service listens on only the specified IP address. If you specify an interface name, the proxy
service listens on all allowed addresses. You can configure which addresses are allowed by setting
the UseIPv4, UseIPv6, and
UseIPv6LinkLocalAddress parameters. By default, the proxy service listens on
both IPv4 and IPv6 addresses. If you specify the interface name, the name must be the same as the
output from the ifconfig command.
Note: The system must have access to the system
that runs the Remote Support Proxy as defined by this interface name or IP address.
- ListenPort
- The TCP port on which the Remote Support Proxy is to listen for incoming connections from the
system. Add the following strings to the configuration
file:
ServerAddress1 129.33.206.139
ServerPort1 443
ServerAddress2 204.146.30.139
ServerPort2 443
Several other optional parameters are available to further modify the
configuration of the Remote Support Proxy. For a full description of all of these parameters, see
Configuring the Remote Support Proxy service.