724: Fewer Ethernet ports active.

Explanation

An Ethernet port that was previously operational is no longer operational. The physical link is down.

Data:

Three numeric values are listed:
  • The ID of the first unexpected inactive port. This is a decimal number.
  • The ports that are expected to be active. This is a hexadecimal number. Each bit position represents a port, with the least significant bit representing port 1. The bit is 1 if the port is expected to be active.
  • The ports that are actually active. This is a hexadecimal number. Each bit position represents a port, with the least significant bit representing port 1. The bit is 1 if the port is active.

User Response

  1. If possible, use the management GUI to run the recommended actions for the associated service error code.
  2. Possibilities:
    1. If the port has been intentionally disconnected, use the management GUI recommended action for the service error code and acknowledge the intended change.
    2. Make sure the Ethernet cable is connected at both ends and is undamaged. If necessary, replace the cable.
    3. Check that the switch port, or other device the cable is connected to, is powered and enabled in a compatible mode. Rectify any issue. The device service interface might indicate the issue.
    4. If this is a 1 Gbps port, use the remove and replace procedures to replace the SFP transceiver in the system and the SFP transceiver in the connected switch or device.
    5. Replace the adapter (depending on the port location) by using the remove and replace procedures.
Possible Cause—FRUs or other cause:
  • Ethernet cable
  • Node canister
Parent topic: Error event IDs and error codes