Explanation
An attempt was made to complete one of the following actions on a system that is configured to
use key server encryption:
- Disable the USB encryption function that is enabled along with key server encryption.
- Prepare a USB encryption key for the first time.
To safely allow USB encryption to be disabled, or to allow USB keys to be prepared for the
first time, the system checks that it has access to the current encryption key on the primary key
server. This error message is displayed because the system was not able to fetch the key. Possible
reasons for the failure include the following situations:
- A network issue prevented connection with the key server.
- The encryption key does not exist on the key server.
- No primary key server is configured on the system.
User Response
Fix any key server problems in the event log to bring the primary key server online, then retry
the command. If the problem persists, verify that the current key exists on the primary key
server.