If you are configuring remote support assistance on a
system that does not have direct access to the Internet, you must install the Remote Support proxy
utility to access the support center.
To download and install the Remote Support Proxy utility, complete
these steps:
- On the Linux computer where you plan to run the proxy
utility, download the Remote Support Proxy utility installation package and Release Notes from Fix
Central.
- At the Linux command line, assign the downloaded file
execution permissions by running the following
command:
chmod +x file_name.bin
Where file_name.bin is the
name of the installation package for the system.
- Install the Remote Support Proxy utility by using the following
command:
./file_name.bin
Where file_name.bin is the name
of the installation package for the system. A software license is displayed.
- Follow the instructions and accept the license. The installation program installs an RPM package
that is named xivproxy and then exits.
The following files are installed on the local system:
- /usr/bin/xivproxy
- The binary executable file.
- /etc/xiv/proxy.conf
- The configuration file. You must update this file before you start the Remote Support Proxy
service.
- /etc/init.d/xivproxy
- The system service for starting and stopping the Remote Support Proxy. The service is configured
to start when the server boots. It does not start automatically after installation.
- /usr/share/xiv/syslog-logger
- The logger program that can be modified to integrate with the existing logging and monitoring
systems.
- /usr/share/doc/xivproxy-version/license
- The directory that contains the accepted software license for the Remote Support Proxy in
multiple languages. In the directory path, version is the product version.
- /usr/share/xiv/proxy_id_rsa
- A cryptographic file that is used by the configuration-retrieval function.