If you need help, service, technical assistance, or just
want more information about Lenovo products, you will find a wide
variety of sources available from Lenovo to assist you.
Help and service
Before calling for support,
be sure to have your Customer Number available. If you are in the
US or Canada, you can call 1 (800) 426-7378 for help and service.
From other parts of the world, see http://www.ibm.com/planetwide for the number that you can
call.
When calling from the US or Canada, choose the storage option. The agent decides where to route your
call, to either storage software or storage hardware, depending on
the nature of your problem.
If you call from somewhere other
than the US or Canada, you must choose the hardware option when calling for assistance. When calling IBM for service
regarding the product, follow these guidelines for the hardware:
- Software option
- Identify the Lenovo Storage V series product as your product and supply your customer
number as proof of purchase. The customer number is a 7-digit number
(0000000 to 9999999) assigned by Lenovo when the product is purchased.
Your customer number should be located on the customer information
worksheet or on the invoice from your storage purchase. If asked for
an operating system, use Storage.
- Hardware option
- Provide the serial number and
appropriate 4-digit machine type. For Lenovo Storage V3700 V2 and Lenovo
Storage V3700 V2 XP, the machine type is 6535. For Lenovo Storage V5030, the machine type is 6536.
In the US and Canada, hardware
service and support can be extended to 24x7 on the same day. The base
warranty is 9x5 on the next business day.
Getting help online
You can find information
about products, solutions, partners, and support on the Lenovo website.
To find up-to-date information about products, services, and partners,
visit the following Lenovo Support website:
Before you call
Make sure that you have
taken steps to try to solve the problem yourself before you call.
Some suggestions for resolving the problem before calling Lenovo
Support include:
- Check all cables to make sure that they are connected.
- Check all power switches to make sure that the system and optional
devices are turned on.
- Use the troubleshooting information in your system documentation.
The troubleshooting section of the information center contains procedures
to help you diagnose problems.
- To check for technical information, hints, tips, and new device
drivers or to submit a request for information, go to the following
Lenovo Support website:
Using the documentation
Information about
your Lenovo storage system is available in the documentation that
comes with the product.
That documentation includes printed
documents, online documents, readme files, and help files in addition
to the information center. See the troubleshooting information for
diagnostic instructions. The troubleshooting procedure might require
you to download updated device drivers or
software. Lenovo maintains pages on the web where you can get the latest
technical information and download device drivers and updates. To
access these pages, go to the following website and follow the instructions: