CD/DVD drive problems

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.

Two column table for documenting the symptom and the corresponding action for CD/DVD drive problems.

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • If an action step is preceded by "(Trained technician only)," that step must be performed only by a Trained technician.
  • Go to the support website at the Lenovo Support Portal to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action

The optional DVD drive is not recognized.
  1. Make sure that:
    • The SATA connector to which the DVD drive is attached is enabled in the Setup Utility.
    • All cables and jumpers are installed correctly.
    • The correct device driver is installed for the DVD drive.
  2. Run the DVD drive diagnostic programs.
  3. Reseat the following components:
    1. DVD drive
    2. DVD drive cable
  4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time.
  5. (Trained technician only) Replace the system board.
A CD or DVD is not working correctly.
  1. Clean the CD or DVD.
  2. Replace the CD or DVD with new CD or DVD media.
  3. Run the DVD drive diagnostic programs.
  4. Reseat the DVD drive.
  5. Replace the DVD drive.
The DVD drive tray is not working.
  1. Make sure that the server is turned on.
  2. Insert the end of a straightened paper clip into the manual tray-release opening.
  3. Reseat the DVD drive.
  4. Replace the DVD drive.
Parent topic: Troubleshooting by symptom