806f050d-0420ffff : Array [ComputerSystemElementName] is in critical condition. (Ext Drive)

This message is for the use case when an implementation has detected that an Array is Critical.

May also be shown as 806f050d0420ffff or 0x806f050d0420ffff

Severity

Error

Alert Category

Critical - Hard Disk drive

Serviceable

Yes

CIM Information

Prefix:PLAT

and ID:0174

SNMP Trap ID

5

Automatically Notify Support

No

User Response

1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Check backplane cable connection.
5. Replace the RAID adapter.
6. Replace the hard disk drive that is indicated by a lit status LED.