Use this information if you are
unable to display the service assistant on your browser via the service
IP address.
You might encounter a number of situations when you cannot
connect to the service assistant.
- Check that you have entered the /service path after the service IP address. Point your web browser to service IP address/service for the
node that you want to work on. For example, if you set a service address
of 11.22.33.44 for a node canister, point your browser to 11.22.33.44/service.
- Check that you are using the correct service address for the node
canister. Follow the procedure to find the IPv4
and IPv6 addresses that are configured on the node. Try accessing the service assistant through these
addresses. Verify that the IP address, subnet, and gateway are specified
correctly for IPv4 addresses. Verify that the IP address, prefix,
and gateway are specified for the IPv6 addresses. If any of the values are incorrect, follow the procedure for changing
a service IP address on a node canister.
- You cannot connect to the service assistant if the node canister
is not able to start the Lenovo Storage V7000 code. Verify that the
light-emitting diodes (LEDs) indicate that the code is active by viewing
the system status LEDs.
- The service assistant is configured
on Ethernet port 1 of a node canister. Verify that an Ethernet cable
is connected to this port and to an active port on your Ethernet network. Follow the procedure for finding the status of Ethernet
connections.
- Ping the service address to see if the Ethernet network
permits the connection. If the ping fails, check the Ethernet network
configuration to see if there is a routing or a firewall issue. Check
that the Ethernet network configuration is compatible with the gateway
and subnet or prefix settings. Check that you have not used an address
that is used by another device on your Ethernet network. If necessary, change the network configuration or
follow the procedure to change the service IP address of a node.
A default service address is initially assigned
to each node canister. The service IP address 192.168.70.121 subnet
mask 255.255.255.0 is preconfigured on Ethernet port 1 of the upper canister, canister 1. The
service IP address 192.168.70.122 subnet mask 255.255.255.0 is preconfigured
on Ethernet port 1 of the lower
canister, canister 2.
You might not be able to access
these addresses because of the following conditions:
- These addresses are the same as the addresses that are used by
other devices on the network.
- These addresses cannot be accessed on your network.
- There are other reasons why they are not suitable for use on your
network.
If the previous conditions apply, follow
the procedure to change the service IP address to one that works in
your environment.If you are unable to change
the service address, for example, because you cannot use a USB flash drive, see the topic that contains information about how to access a canister
using an Ethernet cable.