How to get information, help, and technical assistance

If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you.

Help and service

Before calling for support, be sure to have your Lenovo Customer Number available. To contact Lenovo service in China, you can call 8008106677-2 or 4008106678-2 for help and service.

Software option: Identify the Lenovo Storage V7000 product as your product and supply your customer number as proof of purchase. The customer number is a 7-digit number (0000000 to 9999999) assigned by Lenovo when the product is purchased. Your customer number should be located on the customer information worksheet or on the invoice from your storage purchase. If asked for an operating system, use Storage.
Hardware option: Provide the serial number and appropriate 4-digit machine type. For Lenovo Storage V7000, the machine type is 6538.

Before you call

Make sure that you have taken steps to try to solve the problem yourself before you call.

Some suggestions for resolving the problem before calling Lenovo Support include:

Check all cables to make sure that they are connected.
Check all power switches to make sure that the system and optional devices are turned on.
Use the troubleshooting information in your system documentation. The troubleshooting section of the information center contains procedures to help you diagnose problems.

Using the documentation

Information about your Lenovo storage system is available in the documentation that comes with the product.

That documentation includes printed documents, online documents, readme files, and help files in addition to the information center. See the troubleshooting information for diagnostic instructions. The troubleshooting procedure might require you to download updated device drivers or software. Lenovo maintains pages on the web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://support.lenovo.com/us/en/products/servers/lenovo-storage and follow the instructions.