2330: Cloud account not available, cloud provider login error

Explanation

A problem was reported with the credentials that were submitted to the cloud account object. For Amazon, the credential is an AWS access key. For SWIFT, the credentials consist of a user name, tenant, and password. The meaning of the error code depends on the associated event code.

087010 Cloud account not available, cannot authenticate with cloud provider

The cloud service provider rejected the credentials that are associated with the cloud account. Cloud backup services remain paused until the alert is fixed. For some public cloud providers, including AWS S3, this alert can occur if the system time deviates more than 15 minutes from standard time. This alert can also occur after a full system (T4) recovery if your credentials are lost.

087011 Cloud account not available, cannot obtain permission to use cloud storage

The cloud service provider accepted the credentials that are associated with the cloud account, but the system is not allowed to run cloud storage operations. Cloud backup services remain paused until the alert is fixed.

User Response

For event code 087010:
  1. Verify that you are using the correct credentials.
  2. Verify that the system time is correct.
  3. Contact the cloud service provider to see whether your password was changed on the cloud side.
  4. Fix the alert to retry the login.
For event code 087011:
  1. Verify that you are using the correct credentials.
  2. Contact the cloud service provider to provide sufficient permission for your account.
  3. Fix the alert to retry the login.