Use the mksystemsupportcenter command to add a support center or proxy
server to your remote support configuration.
Syntax
mksystemsupportcenter [ -name user_name ] -ip ipv4_or_ipv6_address -port port [ -proxy { yes | no } ]
Parameters
- -nameuser_name
- (Optional) Specifies the unique name of the support center or proxy to be defined. If a center
with that name is defined, the command fails. The value must be an alphanumeric string that:
- Cannot start with the string default_support_center
- Cannot start with a hyphen or number
- Cannot begin or end with a space
- Must be 1 - 64 characters long (using numbers, letters, spaces, periods, or an underscore)
Additionally, the names
SupportCenter and
Proxy cannot be used
as shown. Do not specify these names unless you use all lower-case letters - for example,
supportcenter or
proxy.
Note: If you do not specify a name, a
system default of supportservern is used, where n is the object
index.
- -ipipv4_or_ipv6_address
- (Required) Indicates the Internet Protocol Version 4 (IPv4) or Version 6 (IPv6) address for the
new support center or proxy server. The value must be a valid IPv4 or IPv6 address.
- -portport
- (Required) Specifies the port number for the new connection. The value must be a number in the
range 1 - 65535. The default value is 1025.
- -proxyyes | no
- (Optional) Specifies whether a target server is a proxy server (and not a support center). The
values are yes or no.
Description
This command creates a support center or proxy server to your remote support
configuration. The maximum number of proxy servers that you can define is six.
If you configure a proxy server, remote support assistance is available only by using
proxy server (which means that no direct connections are tried). If you configure multiple support
centers (or proxies), the system cycles through each support center before it enables remote support
assistance which means that it tries all support centers at least three times before it ends in
failure state. Use the set of default support centers that are configured if
needed.
Important: Unless your support team recommends it, do not configure any new
support centers. However, a proxy server can be configured if required. If you are routing Remote
Support connections of a system with all the nodes configured with a service IPv6 address, then you
must use a Remote Support proxy server. The proxy server should listen on an IPv6 address. It can
additionally listen on IPv4 address. This proxy server IPv6 address needs to be specified on your
system using this command (with the -proxy parameter).
An invocation example
mksystemsupportcenter -name test_frontend_server_1 -ip 9.51.88.165 -port 1025
The resulting output:
Support Server id [0] successfully created
An invocation example
mksystemsupportcenter -name customer_proxy_1 -ip 192.168.56.88 -port 9999 -proxy yes
The resulting output:
Support Server id [1] successfully created
An invocation example
mksystemsupportcenter -name customer_proxy_2 -ip 192.168.56.101 -port 2222 -proxy yes
The resulting output:
Support Server id [2] successfully created
An invocation example
mksystemsupportcenter -ip 2001:0db8:0000:0001:0000:0000:0000:0071 -port 1025 -proxy yes
The resulting output:
Support Server id [3] successfully created
An invocation example
mksystemsupportcenter -ip 2001:db8:0:1:0:0:0:71 -port 1025 -proxy yes
The resulting output:
Support Server id [2] successfully created
An invocation example
mksystemsupportcenter -ip 2001:db8:0:1::71 -port 1025 -proxy yes
The resulting output:
Support Server id [2] successfully created