2300: Cloud account not available, SSL certificate problem

Explanation

The cloud account is using SSL (https:// URL or Amazon) and a problem was found with the certificate. The most likely outcome is that a new certificate must be installed. The exact meaning of the error code depends on the associated event code.

087007 Cloud account not available, no matching CA certificate

The cloud account provider that is associated with the account presented an SSL certificate. The system cannot access a matching root CA (certificate authority) certificate.

087008 Cloud account not available, expired SSL certificate

The SSL certificate that is installed on the system that is associated with the cloud account is expired or is not yet active. Cloud backup services remain paused until the alert is fixed.

User Response

For event code 087007:
  • For a private cloud, contact the administrator of the cloud. Request the CA certificate and install it.
  • For a public cloud, it is likely that you need to upgrade the software on your node.
For event code 087008:
  1. Check the valid_not_before and valid_not_after dates from alert sense data.
  2. Verify that the system time is correct.
  3. Complete one of the following actions:
    • For a private cloud, contact the administrator of the cloud. Request a new certificate and install it.
    • For a public cloud, you might need to update your software license. If your license is correct, contact the administrator of the cloud, request a new certificate, and install it.
Parent topic: Error event IDs and error codes